Keeping Your Hospitality Business Secure: A 28-Year Veteran’s Tips

Running a successful hospitality business like a restaurant, bar, or hotel requires balancing excellent service with safety and security. With 28 years of hands-on experience in the industry, I’ve seen how quickly things can go wrong if you’re not vigilant. My journey began in Belfast during the Troubles, which taught me a lot about security the hard way. I’ve also had my fair share of run-ins with criminals and troublemakers across Europe and America; Some situations even landed me in the hospital. Unfortunately, I’ve also lost friends along the way.

So trust me when I say—take security seriously. It could save your business, your profits, your reputation, and, most importantly, your life. Based on decades of hands-on experience, here are my top tips for keeping your hospitality venue secure.

Invest in a Robust Camera System

The first thing I recommend is installing a high-quality camera system to monitor your establishment’s interior and exterior. These cameras, strategically placed to cover all entrances, exits, delivery areas, cash registers, liquor storage, and anywhere money is handled, provide a sense of security and peace of mind. However, to respect privacy, cameras should be avoided in restrooms and private offices.

Cameras serve several purposes:

• Deter theft and other crimes just by being visible
• Record evidence if a crime does occur
• Help law enforcement identify and catch suspects
• Protect your business from liability in case of lawsuits

I once worked at a bar in Indianapolis where a customer caused a drunk driving accident after leaving our venue. His lawyer’s father tried to sue us for overserving, but our bar camera footage proved we had only served him one drink. The case was dismissed immediately. Those cameras paid for themselves ten times over!

Train Staff on Security Procedures

Your staff are your first line of defence, so it’s crucial to train them thoroughly on security protocols. Clear policies on what behaviour is acceptable from patrons, when to cut someone off from alcohol, when to call security or the police, and how to diffuse tense situations safely should be ingrained in their training. Roleplaying exercises can help prepare them for real-life scenarios.

Also, ensure they understand basic theft prevention, like verifying IDs for credit card purchases, keeping cash drawers shut when not in use, and stowing high-value liquor bottles out of sight. Remind them you always have their backs if a customer gets abusive or threatening. No sale is worth endangering staff.

Hire Professional Security Personnel

A good security team can defuse problems before they escalate into violence or destruction. Look for trained guards with experience in hospitality, not just big muscles. Their role is to handle unruly patrons, not incite macho confrontations firmly yet diplomatically.

One pro who knows his job is worth far more than four amateur bouncers. If budget allows, equip them with radios or headsets so guards can communicate issues quickly to management. Make sure they represent your venue professionally.

Foster a Relationship with Local Police

Introduce yourself to the police department to discuss any security concerns specific to your neighbourhood. Sign all required paperwork and invite officers by when they’re on patrol. This cooperative relationship with law enforcement not only pays dividends if serious incidents occur but also fosters a sense of community and shared responsibility.

Also, ask about hiring off-duty police officers to handle security on weekends or special events. Their presence can deter trouble without compromising service. Just be sure to clearly delineate their rules of engagement.

Set Clear Security Policies

Draft clear, written policies on security measures, acceptable guest behaviour, staff training requirements, crime reporting procedures, prohibited items, and venue-specific rules. These policies empower every staff member, ensuring they understand and can enforce these expectations through training. Update policies periodically to address new risks, maintaining a sense of control over your business’s security.

Enforcing policies consistently is key – patrons will push boundaries if you make exceptions. Don’t be afraid to politely refuse service or entry to those who violate the rules, no matter how much they spend. Your reputation and safety are priorities.

Other Tips:

• Large groups or parties must have IDs and credit cards to hold them accountable for damage.
• Use door access controls, alarm systems and secure storage for valuables.
• Keep parking areas and entrances well-lit for visibility.
• Report any threats or criminal activity to the police quickly.
• Hire overnight security guards to protect closed venues.
• Install noise mitigation features to avoid disturbing neighbours.

The bottom line is that protecting your business requires diligence. However, following these security best practices will help you operate smoothly while minimising risks. Your customers and staff will appreciate the sense of safety and comfort they foster.

FAQ

1. How much should I budget for a camera system?

A basic 4-camera system costs $300-$800. Expect to spend $2,500-$10,000 or more for full coverage of a large venue—Prioritise coverage of high-risk areas first. Invest in maximum resolution and video storage your budget allows.

2. What qualifications should I look for in security guards?

Seek licensed guards with training in verbal de-escalation, restraint methods, emergency response, and reasonable use of force. Check references thoroughly. Require sobriety, professionalism and excellent communication skills.

3. When should I call the police regarding a security issue?

Call immediately if there’s a severe crime, weapon, physical assault, unwanted guest refusing to leave, or threat to someone’s safety. For minor disputes or unruly patrons, attempting to resolve it yourself first may be appropriate. Trust your judgment.

4. How can I make my business less appealing to criminals?

Deter crime by keeping limited cash on hand, mounting surveillance cameras prominently, hiring security, keeping areas well-lit, building good community relationships, and reporting all incidents to the police. Make crime harder and riskier to commit.

5. Should I ask for customers’ IDs and credit cards?

If a large group is present or consumption will be high, politely ask for ID and a card to start a tab as policy. Make it standard procedure so it’s not seen as discrimination. The card can be used to cover damages or unpaid bills if needed.

Conclusion

Running a hospitable business has its challenges, but being proactive about security from day one will help you avoid many pitfalls. Stay vigilant, trust your instincts, and don’t be afraid to invest in protection. Your hard work building the business deserves to be safeguarded. Here’s to many years of smooth, safe, and successful operations!